Please read PRIOR TO applying for a commission and placing an order

Commission Applications (for Fursuits and Ref Sheets)

We will respond to your commission application form with a personalised quote, generally within 2 business days. Delays are uncommon but may occur due to unforeseen circumstances, incorrectly completed forms, or insufficient character information provided. In the event of a delay, we will contact you via your supplied email address. Please remember to check your spam folder!

Once sent, your personalised quote is valid for 6 months.

Please note: this quote does not guarantee you a commission slot.

If there is a commission slot available at the time of your application, we will outline how to accept this slot in the body text of your personalised quote email. This slot will only be held for 24 hours, pending payment of the minimum deposit.

If no commission slots are available we will offer you a position on our waitlist with a rough timeframe of when you can expect to be offered a commission slot. This position will be held for 24 hours, pending response. Responses sent after this 24 hour period will instead be added to the bottom of our waitlist, at time of response.

Please note: in the unlikely event that your commission application is declined, we will contact you via your supplied email address. Examples of reasons for declined applications include:

• applicant is under 18 years of age

• application requests are outside of the abilities or services offered by Animira™

Changes to your application and additional requests are permitted (within reason). Please advise us of these as soon as possible and keep in mind that this may incur extra fees, especially if the design is significantly altered.

Any postage costs associated with your order are not included in your personalised quote.

• The postage cost of a custom Animira™ Fursuit can only be calculated once your order is completed. We will send you a postage quote at the completion of your suit and kindly request postal payment within 7 business days. If you require us to store your completed fursuit for longer than 7 business days, additional storage costs may apply.

We are happy to provide a postage estimate upon request for your budgeting purposes. Please be aware this is a rough estimate only.

Please do not attempt to haggle if the personalised quote you receive does not fit within your budget. Instead, we are happy to discuss your options (e.g. ordering partials instead of a fullsuit).

Payments and Payment Plans

All payments should be in Australian Dollars.

For Ref Sheets

100% payment is due within 24 hours of accepting your assigned commission slot. This includes a 25% deposit that is non-refundable. We accept payments through PayPal (worldwide) or direct deposit (within Australia only).

For Fursuits

We accept payments through PayPal (worldwide) or direct deposit (within Australia only), and offer three payment plans:

• 4 x 25% payments - budget friendly
  One non-refundable deposit payment, two scheduled progress payments, and one final payment upon completion.

• 2 x 50% payments - best of both worlds
  One deposit payment (includes 25% non-refundable deposit), and one final payment upon completion.

• 1 x 100% payment - fast-tracked production (least delays due to payment or materials)
  One payment in full upfront (includes 25% non-refundable deposit).

Commission In Progress / Completed (for Ref Sheets)

We do not supply work-in-progress images.

Once your Animira™ Ref Sheet is completed, you will have the opportunity to request any changes you would like. A first pass of changes is complimentary and included with your order. This covers only slight and within reason alterations. Any significant or subsequent changes will incur an additional fee. Animira reserves the right to discern what changes are within reason. Though you can be sure we prioritise your satisfaction with the finished product.

In most circumstances, we can arrange changes to your ref sheet up to 12 months post-completion.

A digital copy of your completed ref sheet (and included social media image pack) will be sent to your supplied email address. All files will be supplied in high resolution PNG format only.

Copyright, Ownership, and Use (for Fursuits and Ref Sheets)

• Animira™ will not accept any fursuit or ref sheet commission that explicitly attempts or requests to copy a character/fursona design that is not the property of the applicant.

• By submitting a commission application you confirm that you own the rights to the character/fursona detailed in your application.

• You retain the rights to your character/fursona. Animira™ will always credit character rights to any name and/or handle you nominate in your application.

• Animira™ retains the rights to all commissioned fursuits, ref sheets, artwork, and any photographs we take containing these, to distribute as examples of our work and for use in marketing.
  

  What not to do:

• You must not claim that any commissioned work from Animira™ is your own artistic work.

• You must not copy, trace, alter, or remove logos/watermarks from any ref sheets or artwork created by Animira™.

• You must not use any character or ref sheet that was not commissioned or purchased by you.

• You must not reproduce to sell any artwork completed by Animira™ for a profit.
  

  What to do:

• You can share online your commissioned work, and any images/photos of it.

• You can use your commissioned work, and any images/photos of it, to order commissions from other artists/makers.

We kindly request that you credit and/or link back to Animira when sharing your commissioned work.

Cancellations and Refunds (for Fursuits and Ref Sheets)

We certainly hope you won’t need to cancel your order! However, we recognise that situations arise and circumstances change.

Please do not go through PayPal to request a refund. All refunds should be organised through Animira™ directly, by emailing us at info@animira.com.au with “Refund Request” in the subject line. This is the most prompt and hassle-free way for you to organise a refund.

We request that you let us know as soon as possible so that we may work with you to find a solution. Please be aware that our refund policy is as follows:

• If cancellation occurs before work has begun:
  Customer is refunded the amount paid minus their 25% deposit.

• If cancellation occurs after work has begun:
  Customer refund is calculated based on percentage of work completed.

• If the order has been completed:
  A refund cannot be given.

Forced chargebacks are a serious violation of our Terms of Service. Any attempt will result in the customer being banned from working with Animira™ again and followed up with their banking institution.

In the unlikely event of us having to cancelling your commission, you will receive a 100% refund. Animira™ reserves the right to cancel any commission at any time for any reason. However, you can rest assured you will be fully reimbursed for the inconvenience.

Completion Deadlines (for Fursuits and Ref Sheets)

An estimated completion date will be provided with your offered commission slot. Please be aware that this is an estimate and not a guarantee. Please advise us if you have an event or deadline in mind.

Disappointment is the last thing we want you to feel. If you think our completion timeframe might be “cutting it fine”, we urge you to err on the side of caution!

Once your deposit has been paid and your commission slot is guaranteed, meeting your estimated completion date is our top priority. If unexpected issues arise, we will do everything in our power to avoid delays and—most importantly—keep you informed.

However, some unexpected issues cause unavoidable delays (machinery breakdowns, material availability). We maintain a 100% honesty policy and will tell you immediately if we are facing an unavoidable delay.